Frequently Asked Questions
Everything you need to know about Oak & Order
Shipping
How long does shipping take?
We dispatch all orders within 1-2 business days. Standard shipping typically arrives within 5-7 business days. Express shipping options are available at checkout.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50. For orders under $50, a flat shipping fee of $5.99 applies.
Can I track my order?
Absolutely. You'll receive a tracking number via email as soon as your order ships. You can use this to track your package in real-time.
Returns
What is your return policy?
We offer a 30-day return policy on all products. If you're not completely satisfied, simply return your items in original condition for a full refund.
How do I initiate a return?
Contact our customer service team at hello@oakandorder.com with your order number. We'll provide you with a prepaid return label and instructions.
Are there any restocking fees?
No restocking fees. We want you to be completely happy with your purchase. If something isn't right, we'll make it right.
Materials
What materials are your containers made from?
Our containers are crafted from premium borosilicate glass with food-grade silicone seals. We also use sustainably sourced wood and stainless steel in our accessories.
Are your products BPA-free?
Yes, all our products are completely BPA-free and made from food-safe materials. We prioritize your health and the environment.
Are the containers oven-safe?
Our glass containers are oven-safe up to 400°F. However, the silicone seals are not oven-safe, so remove the lids before placing in the oven.
Cleaning
How do I clean the containers?
All our containers are dishwasher-safe on the top rack. For hand washing, use warm soapy water and a soft cloth. Avoid abrasive scrubbers.
Can I use bleach to clean the containers?
We recommend avoiding bleach as it can damage the silicone seals over time. Warm soapy water is the best cleaning method.
Organisation Tips
What's the best way to organise a pantry?
Start by grouping similar items together. Use clear containers so you can see what you have at a glance. Label everything and keep frequently used items at eye level.
How do I maintain an organised pantry?
The key is consistency. Spend 5 minutes each week tidying up. When you put something away, make sure it goes back to its designated spot.
Bundle Recommendations
Which bundle is right for me?
The Starter Bundle is perfect for small kitchens or getting started. The Family Bundle works great for larger households. The Ultimate Bundle includes everything for a complete pantry transformation.
Can I customise a bundle?
Absolutely! While we offer pre-curated bundles, you can also contact us to create a custom bundle that fits your specific needs.